Health Care Management in India

The health care system in India signifies that even though India is turning 75, the average Indian Hospital continues to be more or less primitive and underdeveloped.

Hospital management as an independent specialty is yet to be recognized by our policymakers. Hospital management education is the weakest link in our educational system, giving rise to an unending array of problems in the day-to-day working of hospitals.

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Healthcare is one of the world’s largest industries and it is imperative that India should be prepared to meet the health care challenges of this new millennium. The growing demand for quality health care and the absence of a matching delivery system poses a challenge and certainly a great opportunity. As well in the last three decades, the health care system has had to face the challenges of technological developments leading to assist diagnosis in a more sophistical way and on the other hand increasing expectations and awareness regarding their situation made the task of hospital administration more challenging, the enormous and continual rise in the cost of health care makes their job further demanding. Hence, the freshly graduated health personnel have to constantly improve their knowledge, skill, and competence as well as learn to keep pace with these changes.

To achieve this goal, the hospital administration/managers shall always keep the following points in their mind:

Patients’ satisfaction level.
Methods for improving the quality of patient’s care.
Reduce the congestion and waiting time of outpatients.
Contain the costs and always organize additional resources.
Technological update.

As per the records of the Indian Society of Health Administration, the following are the problems that are needs to be addressed:

By large in Indian Hospitals most administrator in the hospital are physicians, surgeons or belongs to any other discipline of medicine but they had no formal training in management science and practices.
Lack of funds for hospital services and staff trainings.
ineffective manpower planning and resource allocations leads to job dissatisfaction in professional staff leading to many more problems
Absence for policies for the safety and motivating employees that affects their output and services performed.

We can observe that the scenario presented so far paints a distressing picture of the overall situation of the hospital administration in the country. All this has to be seriously addressed with the help of technology.

Presence of computers in healthcare bare following benefits:

It helps to streamline and reduce administration workload, duplication of efforts and delays resulted into efficient administrative procedures.
Administrative efficiency results in timely test results, diagnosis, better care and efficient medical audit, all adding to the better services to the patients. Its impact is visible in all areas of interaction with patient.
It also helps to provide a way to control pilferages and wastes of all resources very effectively. Up-to-date revenue and expenditure statements lead to timely control of overheads. It also reduces the need of clerical and administrative manpower in the hospital.
It ensures better utilization of all facilities by monitoring of equipment, maintenance, bed management, and allocation procedures and scheduling of the facilities.
Estimation of revenue losses being service oriented, it is necessary that revenue from paying patients is not lost due to errors. It ensures revenue/ accounts on day-to-day basis and eliminates revenue losses.
Reduce paper work of health care assistants/ nurses and providing better communication system between the department helps to erect and avoid errors due to oversight, transcriptions or delays in requisitions. Scheduling and preparations of nursing plans are greatly facilitated which resulted into better nursing care.
Comprehensive medical records benefit to maintain high standards for medical audit and better assistance to insurance other medical cases.
Basically it helps medical administrator to plan, control and direct the hospital administration for the better effectiveness.

Dr. Harshad Kurle

Manager – Aster Aadhar Hospital

23 February 2022

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